frequently asked questions

General information

How does Tela help businesses manage their finances?

Tela provides a one-stop platform for tracking income, managing expenses, automating invoices, and receiving payments—all in one place.

Is Tela suitable for small businesses?

Yes! Tela is built for freelancers, startups, SMEs, and large enterprises looking for an easy way to manage their finances.

Does Tela support multi-currency transactions?

Yes, Tela offers multi-currency virtual accounts, to enable easy international pay in and pay out.

How does Tela ensure secure transactions?

We use bank-level encryption, fraud monitoring, and escrow services to keep transactions safe and secure.

Can I track my cash flow on Tela?

Absolutely! Tela provides real-time cash flow tracking and financial reports so you always know where your money is going.

Can multiple users access one Tela account?

Yes! Depending on your plan, you can add team members with different access levels to manage finances collaboratively.

frequently asked questions

Payments & Transactions

Can I automate payments with Tela?

Yes! Tela allows you to set up recurring payments for subscriptions, salaries, and bills so you never miss a due date.

How fast are payments processed?

Payments made through Tela are instant or processed within minutes, depending on the payment method used.

Does Tela charge transaction fees?

Transaction fees vary based on the payment method and plan you choose. Our pricing is transparent, with no hidden fees.

Can I pay bills using Tela?

Yes, businesses can settle utility bills, internet subscriptions, and other recurring expenses directly from Tela.

frequently asked questions

Financial Automation

What financial tasks can Tela automate?

Tela automates invoice generation, payment reminders, expense tracking, payroll processing, and financial reporting.

How does Tela’s AI improve financial management?

Tela’s AI analyzes your financial data, predicts cash flow trends, and provides smart recommendations to help you optimize spending and increase revenue.

Can I integrate Tela with other accounting tools?

We are currently working on that, Tela will soon allow businesses to sync transactions and reports with accounting software for seamless financial management.

Does Tela provide VAT tracking?

Yes, Tela automatically calculates VAT on transactions, helping businesses stay compliant with tax regulations.

frequently asked questions

Pricing & Plans

Is Tela free to use?

Yes! We offer a free plan with essential features, and you can upgrade to Basic, Standard, Enterprise, or Custom plans for more advanced tools.

What’s the difference between Tela’s pricing plans?

Each plan offers different levels of automation, transaction limits, user access, and business intelligence tools. You can choose a plan based on your business needs.

Are there any hidden fees?

No! Tela believes in transparent pricing, so there are no unexpected charges.

Can I switch between plans?

Yes, you can upgrade or downgrade your plan anytime based on your business needs.

How do I cancel my Tela subscription?

You can cancel your Tela subscription anytime through your dashboard, and your plan will remain active until the end of the billing cycle.

Does Tela offer a custom plan for large businesses?

Yes! Our Custom Plan is tailored to meet the specific needs of large businesses, including advanced automation, personalized integrations, and dedicated support.

frequently asked questions

Support & Assistance

How do I contact Tela support?

You can reach us via email (support@tela.ng), phone (+234 913 312 4223), or live chat for quick assistance.

Does Tela offer training for new users?

Yes! We provide guides, tutorials, and live customer support to help you get started.

What happens if I encounter a transaction issue?

Our support team is available 24/7 to resolve transaction issues and ensure smooth operations.

Does Tela offer a mobile app?

Yes,get it on Google play or App store, allowing you to manage your finances on the go!