At TELA, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your personal data when you use the TELA mobile application ("App") and its associated services. By using TELA, you agree to the collection and use of your information in accordance with this Privacy Policy.
Please read this document carefully to understand how we collect, store, and use your information.
1. Information We Collect
We collect various types of personal information to enable the delivery of our services, ensure security, process transactions, and improve your overall experience. The types of information we collect include, but are not limited to:
1.1 Personal Identification Information
- Full Name: To identify you and personalize your experience.
- Email Address: For communication, including transaction alerts and updates related to your account.
- Phone Number: Used for account verification, security, and customer support purposes.
- Date of Birth: To ensure that you meet the age requirements for using TELA and to provide age-related services.
- Gender (optional): To personalize certain features and services.
- National Identification Number (if applicable): To comply with Know Your Customer (KYC) and regulatory requirements.
1.2 Financial and Transactional Information
- Bank Account Details: For facilitating deposits, withdrawals, and other payment-related activities.
- Payment Methods: Information on your payment preferences (e.g., debit/credit card details, bank account information, mobile money account details).
- Transaction History: Information related to your transactions made through the App, including dates, amounts, payment methods, recipients, and transaction statuses.
- Loan Information (if applicable): Details of any loans you apply for or receive, including loan amounts, repayment schedules, interest rates, and any overdue payments.
1.3 Device and Usage Information
- Device Information: Information about the device you use to access TELA, such as the device type, operating system, browser type, and device identifiers (e.g., IP address, unique device identifiers).
- Usage Data: Information on how you interact with the App, including pages visited, features accessed, and actions taken within the app (e.g., login times, session durations).
1.4 Location Information
- Geolocation Data: If enabled, we may collect location data to provide services relevant to your location, such as nearby agents or financial services that are available in your region.
1.5 Communication Information
- Messages: Any communication sent to us through customer support, feedback forms, or other communication channels may be collected.
2. How We Collect Information
We collect information through the following methods:- Directly from you: When you register, update your account information, or interact with our services, we collect the information you provide (e.g., account setup, loan applications).
- Automatically through your use of our services: We collect usage data, device information, and transaction data as you interact with the App.
- From third parties: We may collect data from financial institutions, credit bureaus, and payment processors for identity verification, credit scoring, or processing payments.
3. How We Use Your Information
We use your information for the following purposes:- Account Management: To set up, maintain, and manage your account, including verifying your identity.
- Providing Services: To offer financial services such as payments, transfers, loans, and investments.
- Processing Transactions: To process payments, verify your financial information, and complete your transactions securely.
- Customer Support: To respond to your inquiries, resolve issues, and provide support related to your account or services.
- Security and Fraud Prevention: To monitor, detect, and prevent fraudulent activities or unauthorized access to your account and to ensure compliance with legal and regulatory requirements.
- Personalization: To improve your user experience by offering personalized services, promotions, and content that align with your financial needs.
- Regulatory Compliance: To comply with Nigerian financial regulations, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other relevant laws.
- Marketing and Communication: To send you notifications, updates, promotions, and other relevant information regarding the App and its services. You may opt-out of marketing communications at any time.
4. How We Protect Your Information
We are committed to securing your personal information. We use industry-standard encryption (SSL/TLS) and other security measures to protect your data from unauthorized access, alteration, or destruction. Some of the security measures we use include:- Encryption: Personal and transactional data is encrypted using Secure Socket Layer (SSL) technology and PCI-DSS.
- Secure Servers: Your information is stored on secure servers with restricted access.
- Two-Factor Authentication (2FA): For additional security, we may require two-factor authentication for account access and certain transactions.
5. Sharing Your Information
We may share your personal information under the following circumstances:- With Service Providers: We may share your information with third-party service providers who assist in operating our platform, processing payments, or providing customer support. These service providers are required to maintain the confidentiality of your data and only use it for the purposes specified by TELA.
- With Financial Institutions and Regulators: To comply with regulatory requirements, we may share your information with financial institutions, regulatory bodies, and credit bureaus for identity verification, fraud prevention, and reporting purposes.
- With Law Enforcement: If required by law or in response to legal requests, we may disclose your information to law enforcement authorities or government officials.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protection standards.
6. Your Rights and Choices
You have the following rights with respect to your personal information:- Access to Information: You can request a copy of the personal data we hold about you at any time by contacting us.
- Correction of Information: If any of the information we hold about you is inaccurate or incomplete, you can request corrections by updating your account or contacting us.
- Data Deletion: You can request the deletion of your account and personal information by contacting us, subject to any legal obligations we may have.
- Opt-Out of Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions in any promotional email or by contacting us directly.
- Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once your data is no longer needed, it will be securely deleted or anonymized.
8. Children’s Privacy
TELA’s services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete such data.
9. Changes to This Privacy Policy
TELA reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions about this Privacy Policy or If you have any questions or concerns about this Privacy Policy or how your personal data is being handled, please contact us at:
Email: support@tela.ngPhone: +234 9133124223
By using TELA, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described herein.